Frequently Asked Questions: Navigating The Words Lab
Explore our FAQ section to get a deeper understanding of The Words Lab's functioning and offerings.
What services does The Words Lab offer?
We're a full-service provider, encompassing a wide range of language solutions. From crafting compelling slogans and campaigns to optimizing SEO content and localizing apps. Need your annual report to proofread or videos subtitled? We've got you covered.
Take a closer look at our 'What We Do' page for an overview of our services.
Quickly and easily order our most common services via email, or reach out for assistance with larger projects.
What is the expected timeframe for your projects?
Depending on the project's complexity, you have the option to select from our various turnaround times: Express (6 hours), 24 hours, 48 hours, 3 days, and one week. Generally, the greater lead time you can provide, the more cost-effective our service becomes.
In the event of an exceptionally urgent situation, we are committed to exploring all possible avenues to accommodate your needs. Please don't hesitate to discuss such cases with us.
Which languages does The Words Lab support?
Our language offerings are diverse and continually evolving. To explore the languages in our repertoire, kindly visit our 'Languages' page. If you do not see your desired target language listed, please don't hesitate to reach out to us, and we'll gladly assist you further.
How do I figure out which service is the best fit for what I need?
The decision between requiring a technical specialist, a creative approach, or leveraging machine translation largely hinges on your specific audience and objectives. Simply reach out to us, and one of our team members will recommend the most suited approach.
What kind of information should I include in my brief?
We encourage you to share as much information as you can. The more details you provide about your objectives, preferred format, and target audience, the more tailored and effective the final outcome will be. Our order form will guide you through the essential questions, and don't hesitate to send any supplementary information as supporting documents.
How is the pricing determined?
For extensive projects, the pricing is determined by factors such as word count, language, project volume, delivery timeframe, and the chosen service.
A convenient method to get a price estimate is to upload your document; our system will automatically tally the word count and provide you with the corresponding price, all before you finalize your order. Any potential modifications to the price will be discussed with you by your project manager before the project commences.
For larger and intricate projects, it's advisable to request a personalized quote. Feel free to reach out to us for more information.
What is the payment process for my orders?
Typically, you settle your orders through invoicing. We send periodic invoices for your latest orders, which you will receive via email.
What types of formats can The Words Lab handle?
From websites and YouTube videos to Word documents and social media posts, and from InDesign to HTML...
Is it possible for The Words Lab to integrate with my TMS?
Most likely, yes. We have experience working with various translation management systems and can even establish connections with some of the leading ones. Feel free to reach out, and we'll gladly collaborate with you to configure the most efficient workflow.
How does the project workflow looks like?
Once we receive your project, your dedicated project manager will take a look to make sure everything's in order. If there are any questions or concerns, they'll reach out to you.
After that, we'll put together the right team for your project. Depending on what you need and how big the project is, it could be one person or a whole team. If there are any tricky language issues, we can even bring in our in-house language experts to help out.
Once your project is all set, your project manager will send you an email with a link to access your project's results.
Who takes care of my projects?
Our projects are handled exclusively by skilled professionals, including copywriters, translators, editors, content creators, and transcreators. We personally curate this team, ensuring that each member is a native speaker in their respective language and possesses relevant field experience.
Depending on the service level you choose, we may also employ a second specialist (two-phase service). This specialist conducts a thorough proofreading of the target text and compares translations with the original version to ensure accuracy and quality. In some cases, when utmost precision is required, we may even consider adding a third linguist to the team.
If you're pleased with the results, we make every effort to assign the same specialist(s) to your future orders whenever it's feasible.
Who can I get in touch with if I have additional questions?
If you have inquiries regarding a particular order, please feel free to get in touch with your dedicated project manager directly. For any other questions or concerns, you can reach us through our contact form, give us a call at +41 76 398 39 25, or email us at [email protected].
